Cohen, Steven <br/><br/>
Total quality management in government :  a practical guide for the real world / 
Steven Cohen; Ronald Brand. 
 - 228 pages 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public administration.<br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>JF 1411  / C6 1993