TY  - BOOK
AU  - Cohen,Steven
AU  - Brand,Ronald
TI  - Total quality management in government: a practical guide for the real world 
AV  - JF 1411 C6 1993
PY  - 1993///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Public administration
KW  - Total quality management
ER  -