Buell, Ryan W. <br/><br/>
Operational Transparency:  Make your processes visible to customers and your customers visible to employees. 
Ryan W. Buell 
 - Boston, MA:  Harvard Business Publishing,  Mar/Apr 2019 
 - 97:2; 102-113 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Leadership<br/>Customer relations
<br/><br/><label>LC Class. No.: </label>HBR  / 97:2 2019