TY  - SER
AU  - Buell, Ryan W.
TI  - Operational Transparency: Make your processes visible to customers and your customers visible to employees
AV  - HBR 97:2 2019
PY  - 2019///
CY  - Boston, MA
PB  - Harvard Business Publishing
KW  - Management
KW  - Leadership
KW  - Customer relations
ER  -