TY  - BOOK
AU  - Borisoff,Deborah
AU  - Victor,David A.
TI  - Conflict management: a communication skills approach 
SN  - 0205272940
AV  - HM136 .B597 1998
U1  - 303.6/9 21
PY  - 1998///
CY  - Boston, Mass.
PB  - Allyn and Bacon
KW  - Interpersonal conflict
KW  - Conflict management
KW  - Interpersonal communication
N1  - Includes bibliographical references (p. 225-239) and index
ER  -