000 00635nab a22001697a 4500
999 _c24044
_d24044
008 190916b ||||| |||| 00| 0 eng d
050 _aHBR
_b97:2 2019
100 _aBuell, Ryan W.
_eauthor
245 _aOperational Transparency:
_bMake your processes visible to customers and your customers visible to employees.
_cRyan W. Buell
260 _aBoston, MA:
_bHarvard Business Publishing,
_cMar/Apr 2019
300 _a97:2; 102-113
650 _aManagement
650 _aLeadership
650 _aCustomer relations
773 0 _04370
_924800
_dBoston, MA: Harvard Business Publishing
_oP00018
_tHarvard Business Review
942 _2lcc